Privacy Policy

Who is responsible for your information

Petgrination, based in Roxton Falls, Québec, Canada, is responsible for the personal information collected through this website and our online store.

For any privacy question, or to exercise your rights, contact our Privacy Officer at info@petgrination.com.

Information we collect

Information you provide: name, shipping and billing address, email, phone, order details, and any message you send us. When subscribing to our newsletter, we collect your email address.

Information collected automatically: IP address, browser and device type, pages viewed, referring links, and general location (city/region), through cookies and similar technologies.

Payment information: card and payment details are entered directly into our payment processor and are never stored on our servers.

How we use your information

• Process, deliver and support your orders, and manage returns.
• Send you the newsletter and marketing you have agreed to receive (you can unsubscribe anytime).
• Improve our website, products and customer experience, including analytics.
• Prevent fraud and secure our services.
• Meet our legal, tax and accounting obligations.

Consent

We collect and use your information with your consent, which you may withdraw at any time. Some processing is necessary to perform your purchase or to comply with the law. Withdrawing marketing consent will not affect orders already placed.

Cookies and tracking

We use cookies to run the store (cart, checkout), remember preferences, and measure audience. You can manage cookies in your browser. See our Cookies Policy for details.

Who we share it with

We share information only as needed with trusted service providers acting on our behalf, including:

We do not sell your personal information. We may disclose information where required by law, or to protect our rights, safety and property.

• Snipcart — our e-commerce and checkout provider;
• our payment processor — to process payments securely;
• shipping carriers — to deliver your order;
• our email/newsletter platform and website analytics providers.

International transfers

Some of our service providers may store or process data outside Québec, including in the United States or elsewhere. When information is transferred outside the province, we take reasonable steps so that it receives an adequate level of protection.

How long we keep it

We keep your personal information only as long as necessary for the purposes above and to meet legal, accounting and tax requirements, after which it is securely deleted or anonymised.

Your rights

Under Law 25 and PIPEDA you may, subject to legal limits:

To exercise a right, email info@petgrination.com. We will respond within the legal timeframe.

• access the personal information we hold about you;
• have it corrected or updated;
• withdraw your consent and unsubscribe from marketing;
• request deletion, or the transfer of your computerised information (portability);
• file a complaint with the Commission d’accès à l’information du Québec.

Security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission is perfectly secure, but we work to keep your data safe and to notify you and the authorities of any confidentiality incident as required by law.

Children

Our services are not directed to children under 14, and we do not knowingly collect their information. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the latest version. Significant changes will be highlighted on this page.

Contact

Questions or requests? Email our Privacy Officer at info@petgrination.com — Petgrination, Roxton Falls, Québec, Canada.